Professional development opportunties are extensive here, including bespoke programmes within Risk.

Roshan Lachman, Financial Risk Director


Minimising Risk at
Phoenix Group

Managing risk effectively is essential at Phoenix. While ensuring the business meets all its regulatory obligations and operates within the Boards’ agreed risk appetite, we need to ensure that senior managers have the scope to take the necessary risks that will continue to grow our business.

In the Risk team, it’s our role to ensure there’s a robust risk management framework in place, and that it’s understood across the business, so managers can assess risk confidently when making business-critical decisions.


Our Risk Teams

FCA/PRA Relationship Management

The Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) are the two main UK organisations that regulate the way we do business. So, it’s vital that we establish a strong working relationship with them. That’s where this team comes in, acting as the Phoenix central point of contact with both the FCA and PRA and managing and monitoring all meetings, visits and communications with them.

FCA/PRA Relationship Management

Financial Risk

We look at the risk management framework and challenging how the business manages risk from a financial point of view. This means ensuring that the business proactively identifies and manages risk in a controlled manner in line with risk appetite, and also independently reviewing the group’s internal risk model to ensure that the capital required for the business is calculated in an appropriate manner.

Financial Risk

Operational Risk

The Operational Risk team is responsible for ensuring that there is a strong and positive compliance and risk culture within the Group and its Outsource Service Providers. This is achieved through the ongoing maintenance of, and the monitoring of adherence to, the Group’s Risk Management Framework, which has been designed to identify, measure, report and control operational, regulatory and financial risks across the Group and its Outsource Service Providers.

Operational Risk

Regulatory Risk

In Regulatory Risk, we assess the implementation and application of our internal regulatory risk and conduct risk framework, monitoring its effectiveness in meeting regulatory requirements through a combination of assurance and oversight activity. This involves working closely with all Phoenix business teams and our Outsource Service Providers, providing insight, guidance and advice to ensure any risk and associated accountability is understood, considered and appropriate actions taken and decisions made.

Regulatory Risk
Phoenix Group Careers | Our People | Risk | Jo Swain Image.JPG

My Career
Life Story

Jo Swain, Director of Regulatory Risk.

When I joined the Phoenix Group, it was a great opportunity to use my knowledge and skills. My experience of the recruitment process also suggested this was a progressive environment with a positive developmental culture. I appreciate the varied, challenging and interesting work that I’m involved in here.

The business offers exciting opportunities for the future, while the people and the working environment make it an enjoyable place to work. There’s a range of family friendly working policies and I always feel supported by my managers.

Phoenix Group Careers | Our People | Risk | Rayan Shepherd Image.jpg

My Career
Life Story

Rayan Shepherd, Financial Crime Analyst.

I joined Phoenix because I knew some people who worked here. From what they had told me about the people and culture, it sounded like the kind of company where I thought I would fit in. I really enjoy my work here because I know how it impacts on customers. This means I can see the purpose of the work I do.

There are also lots of opportunities to develop and grow your career. In addition, the sports and social facilities for staff at the head office in Wythall are excellent. For those moments when you aren’t at your desk.


Director of Regulatory Risk, Phoenix Group

Overseeing compliance and regulatory risk within Phoenix


Senior Manager Operational Risk, Barclaycard

Managed operational risk, governance and compliance


Senior Manager Business Risk Oversight, Aviva

Led delivery of a risk-based compliance monitoring plan.


Senior Branch Manager, Lloyds TSB

Management Trainee gaining varied experience as a Risk Manager, Financial Consultant and Branch Manager


Financial Crime Analyst, Phoenix Group

Assessing and recording data on cases to prevent financial crime against customers and the company.


Department Manager, Lombard Vehicle Management

A variety of administration, managerial and project roles.


Pricing Analyst, Lombard Vehicle Management

A variety of administration, managerial and project roles.


Graduate Trainee, Rover Group/Lex Mead

Learned about the motor trade in a manufacturer and dealership.

Contact the recruitment team

Contact (London): Veekash Rampeearee

Contact (Birmingham): Claire Snelson

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"I am still pleasantly surprised every morning when I come into work."

"Growing company with lots of internal progression."

“There are various excellent events organised by the company throughout the year for staff and family. People are very friendly.”

“Good range of work arising from company acquisitions and projects.”

"The fact we have access to the Senior Management team and are listened to, and have our views taken into account is a massive plus for me."

Indeed 4.1

“A very busy and fast paced environment with great staff and management team. Everyone is respectful of people. A good level of socialising, I didn't feel left out even though I was a temp.”

“The working environment at Wythall is outstanding! Excellent restaurant for lunches followed by a walk to the onsite gym, tennis courts, football pitches or exercise classes.”

“The team are some of the hardest working people I have met.”

“A hardworking but challenging environment brought about by aggressive acquisition strategy.”

"My role was very demanding and diverse."