By attracting, recruiting and developing the very best people we'll continue to be a business that people admire.

Clive Bannister, Group Chief Executive Officer


Project Management at Phoenix Group

In Strategic Change, we’re a key enabler to the success of the business. Our work covers everything from delivering the company’s financial targets and shareholder value, to improving customer outcomes, regulatory change and integrating business acquisitions.

Our highly ambitious senior management team use structured change to drive the business towards its full potential. We work closely with them to deliver relevant infrastructure, strategic and investment changes. In short, we enable the company to remain competitive, attractive and profitable.


Our Projects and Programmes Teams

Business Analysis

Our Business Analysts support all projects across our diverse project stack, engaging with the business areas to identify their needs, document, validate and identify appropriate solutions to business problems. The Business Analyst needs to be able to bring together knowledge of the business and its processes, in order to understand the impact of changes. To be a successful Business Analyst you must be able to build on existing and create new stakeholder relationships at all levels within the business.

Business Analysis

Project Management

Phoenix is a fast-paced business, with projects of many shapes and sizes. Our qualified change professionals are involved in a variety of projects across all business functions. This diversity means you can deliver significant change, utilising existing expertise while growing your knowledge of the Phoenix business. Whether you’re working on enhancing our digital customer journey, complex finance and actuarial change, or integrating one of our acquisitions into the business, you’ll learn something new every time.

Project Management

Programme Management Office

Our Project Support team work alongside the Project Managers in a distributed model, defining and maintaining our framework standards and supporting the Project Manager to successfully deliver the project. Our Analysts underpin project delivery, ensuring that projects are set up with appropriate governance and delivering efficiency through repeatable processes and templates.

Programme Management Office
Phoenix Group Careers | Our People |Projects and Programmes | Philip Reilly Image.jpg

My Career
Life Story

Philip Reilly, Head of Project Delivery.

In the change team, we’re at the heart of driving the business forward. From maximising financial benefits to improving the outcomes for customers, our success has a direct impact on the Group’s success.

There are many positive reasons for working here. The people are professional, knowledgeable and motivated with a can-do attitude. Phoenix are also very proactive in corporate responsibility. The personal reward you get from being able to support both national and local charities is massive. The feeling of making a difference to people’s lives is very satisfying.

Phoenix Group Careers | Our People | Projects and Programmes | Lauren Jordan Image.jpg

My Career
Life Story

Lauren Jordan, Project Support Analyst.

Joining Phoenix gave me the opportunity to develop my career further within the Finance industry. During my 14 months with the Business, I have been exposed to complex programmes and large projects, which have enabled me to develop my skillset and expand upon my understanding of what excellent project management looks like.

Phoenix provides a strong network to support me within my job role, for example I have a mentor who I meet with on a regular basis to discuss my progress and my line manage is always offering me advice and guidance. All my colleagues that I work with are extremely knowledgeable and approachable, they always have time to talk – about work, or just to see how you are.

Phoenix Group Careers | Our People | Projects and Programmes | Rachel Bennett Image.jpg

My Career
Life Story

Rachel Bennett, Senior Project Manager.

Why did I join Phoenix? I have to be honest – I fell in love with the location and the facilities! With the gym and free lunch, I knew it was going to be different from other companies I’d worked for.

I love the variety in the Change team. Every project presents new challenges and experiences, which keep me on my toes and enable me to develop. I’m trusted, empowered and able to work in my own way. There isn’t a ‘one size fits all’ approach here and that really works for me.


Head of Phoenix Change, Phoenix Group

Leading a large portfolio of change, delivery significant benefit to the business.


Portfolio & Planning Manager, Phoenix Group

Oversaw delivery and governance of projects and programmes across Phoenix.


Portfolio Manager, AXA Wealth

Oversaw delivery and governance of projects and programmes across AXA Wealth.


Senior Project Manager, AXA Wealth

Managed numerous Organisational Design projects and strategic change initiatives.


Head of Operational Support, AXA

Managed the operational support team for AXA’s Wealth business, including small change, management information and governance.


Regulated Admin and Financial Support Officer, AXA

Ran operational functions in support of a financial services tied agency. Liaised with the regulator and senior stakeholder across the business.


Operations Director, Chancery Group

Managing all operations for a small IFA practice specialising in corporate business and reporting directly to the Managing Director.


National Customer Service Manager, Sequence

Managed an ambitious change management programme, setting up a new model office within estate agency financial services.


Area Sales Manager, Royal and Sunalliance Property Services

Driving and developing estate agency financial services business in West Midlands, through a team of advisers.


Financial Adviser, Black Horse Agencies

Generated mortgage and related financial services sales.


Financial Consultant, City Financial Partners

Part of direct sales force generating and converting sales leads into business.


General Manager, Ring & Brymer Catering

Started as Management Trainee and progress to become a manager of a boutique hotel and tourist site.


Project Support Analyst, Phoenix Group

Supporting a variety of different projects and programmes.


PMO - Project Support, Wesleyan

Supporting the preparation of project documentation and controls.


Test Coordinator (Assignment), Wesleyan

Identifying key testing goals for a systems project.


Customer Relationship Consultant, Wesleyan

Communicating with customers on the phone and in writing


Customer Service Assistant Cashier, Sainsbury’s

Dealing with customers and counting earnings after each shift.


Administrator, Wesleyan

Responding to customer enquiries and processing policy requests.


Customer Assistant, McDonalds

Taking customers’ orders and ringing up transactions


Senior Project Manager, Phoenix Group

Delivering key change projects across the business.


Relationship Manager, Phoenix Group

Looked after two key outsource partners.


Project Manager, Cattles Plc

Introduced procurement processes and systems.


Team Leader, Capital One Bank

Managed Capital One’s relationships with the key credit bureaux.


Team Leader, National Rail Enquiries

Promoted to Call Centre Manager, setting up client call centres.

Contact the recruitment team

Contact: Ruth Prosser

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