Life at Phoenix is about being challenged, having the opportunity to develop and feeling truly valued.

Tamar Hughes, Head of Learning and Development


Human Resources at
Phoenix Group

Our Human Resources teams support every area of the Phoenix Group to ensure that our business and our people are continually progressing together. They’re instrumental in helping us to achieve our status as one of the UK’s Top Employers. This means we’re right at the heart of every front-line Phoenix change initiative, supporting growth and creating innovative business solutions. This gives Human Resources professionals who are great with people and commercially aware the chance to work across a variety of teams on a range of high profile projects.


Our Human Resources Teams


From organising events to creating corporate responsibility and wellbeing initiatives, in Engagement we aim to strengthen the unique Phoenix culture. A culture based on a combination of corporate success, respect for our communities and customers, and employee wellbeing. That’s why we develop innovative and engaging ways to motivate everyone at Phoenix, so they feel part of the Group’s success, either as an individual or a team.


HR Business Partnering

We’re at the forefront of people planning to ensure the group has the resources it needs for a successful future. Working closely with the board and senior executives across the Phoenix business, we provide strategic HR advice and guidance that feeds directly into the group’s future business plans.

HR Business Partnering

HR Consulting and Change

As a team of experienced HR professionals, we advise people across the business on all aspects of people policies. Our HR Business Partners work closely with senior managers and leaders to ensure our solutions meet business needs. While HR Consultants offer guidance on all our people policies and procedures. We’re also involved in a wide range of business projects, supporting mergers and acquisitions, TUPE and organisational change.

HR Consulting and Change

HR Operations

In this specialist operations support team, we provide technology support and HR management information for the business. We also manage the vital business relationship with our outsourced payroll service provider, Diligenta.

HR Operations

Internal Communications

We’re the team that makes sure everyone’s aware of the Phoenix Group’s aims and strategy. This involves designing and delivering a variety of internal and external communications across several platforms, from Town Halls and senior management conferences, to social media and engagement forums. We work with managers across the business to help them shape and deliver the messages they want to get across to their people. Everything from communicating change or project updates to celebrating success.

Internal Communications

Learning and Development

In Learning and Development, we believe that, if we give you access to the high quality tools you need, you can develop to your full potential. That’s why we’ve developed a range of learning and development tools that will enable you to take charge of your own personal and professional development. So, whatever stage in your career you’ve reached, you’ll have the support you need to take you further.

Learning and Development


By promoting the Phoenix employer brand, we source, attract and recruit the top talent that Phoenix needs to continue to grow and provide high quality services.



Attracting, retaining, motivating and rewarding the people who make sure that Phoenix continues to develop and grow is central to our success. In the Reward team, we play a key role in this, supporting managers across the group to ensure the remuneration package and benefits we offer our people motivate them to contribute to our progress. By recognising their input and supporting their personal and professional wellbeing, we aim to give them the rewards they deserve.

Phoenix Group Careers | Our People | Human Resources | Baldeep Mangat Image.jpg

My Career
Life Story

Baldeep Mangat, HR Risk and Governance Analyst

Prior to joining Phoenix I was working within a Managed Service Agreement at the Wythall site and I could see that Phoenix engages, develops, and rewards its people. This appealed to me and was something I hadn’t experienced at other places.

My role’s fairly unique and it gives me the opportunity to be an SME within the department. I enjoy exposure to each area of HR, which gives me an understanding of their challenges. It’s a very upbeat and friendly place to work. There always seems to be an opportunity for development and challenging work.

Phoenix Group Careers | Our People | HR | Nicky Riche Image.jpg

My Career
Life Story

Nicky Riche, HR Consultant.

I was with my previous employer for 10 years, so I’m enjoying the challenge of learning about a new business and sector. Everyone I’ve met has been very welcoming, which has helped me feel settled very quickly. What’s impressed me most are the opportunities for development and the focus on succession planning across the business.

It’s also good to see the emphasis on corporate social responsibility work and staff engagement. My family and I have already had the opportunity to enjoy a couple of great events that Phoenix have held for staff!


HR Risk and Governance Analyst, Phoenix Group

A role that constantly pushes me out of my comfort zone.


Test Lead, Test Direct

A consultant role, working on-site to meet client project delivery requirements.


Senior Test Analyst, PCMS Ltd

Working for a software vendor adapting core products to meet client needs.


Senior Test Analyst, ITC Legal

Developing innovative, timely and cost-effective in-house testing solutions.


Test Analyst, Halifax Bank of Scotland

Working on Financial Services projects and IT developments.


HR Consultant, Phoenix Group

Providing HR support for the business.


HR Business Partner, SRA

Generalist HR Business Partner with responsibility for the delivery of HR Projects.


HR Team Leader, Severn Trent Water

Managing a team of HR Advisors and Administrators.

Contact the recruitment team

Contact: Nicky Poliquin

People who like this page also liked...

Glassdoor 3.8

"I am still pleasantly surprised every morning when I come into work."

"Growing company with lots of internal progression."

“There are various excellent events organised by the company throughout the year for staff and family. People are very friendly.”

“Good range of work arising from company acquisitions and projects.”

"The fact we have access to the Senior Management team and are listened to, and have our views taken into account is a massive plus for me."

Indeed 4.1

“A very busy and fast paced environment with great staff and management team. Everyone is respectful of people. A good level of socialising, I didn't feel left out even though I was a temp.”

“The working environment at Wythall is outstanding! Excellent restaurant for lunches followed by a walk to the onsite gym, tennis courts, football pitches or exercise classes.”

“The team are some of the hardest working people I have met.”

“A hardworking but challenging environment brought about by aggressive acquisition strategy.”

"My role was very demanding and diverse."