By attracting, recruiting and developing the very best people we'll continue to be a business that people admire.

Clive Bannister, Group Chief Executive Officer


Commercial partnerships
at Phoenix Group

We’re very proud of the partners and suppliers that we work with. They help us create business processes, technology and financial platforms that deliver best in class capabilities to our people and our customers. Our Commercial Partnership team research, select and engage our partners to ensure that we continue to deliver these high-quality, cost-effective and efficient solutions.

We work with suppliers throughout the lifecycle of our partnership, providing procurement, governance and commercial expertise and leadership. Our work isn’t simply about driving down costs. It’s about increasing efficiencies - right across the Phoenix Group.


Our Commercial Partnership Teams

Outsourcer Management and MI

Our Outsourcer Management and MI team manage the strategic, operational and commercial relationships with our Outsourced Service Partners. Where necessary we support the delivery of strategic projects and change programmes, as well as producing regular performance reports for our internal stakeholders.

Outsourcer Management and MI


We’re responsible for the evaluation, selection and implementation of new supplier relationships. We review and negotiate contracts with new suppliers to be sure that we are getting the very best service possible. It is a role that see us interact with every aspect of the Phoenix Group as we work closely with stakeholders and subject matter experts throughout the business to choose the very best partners possible.


Site Services

It is our responsibility to ensure that all Phoenix Group properties provide a safe, secure and clean working environment for our people, all the time working within agreed budgets and quality standards. In some cases these services may be supplied in arrangement with an Outsourced Facilities Partner.

Site Services
Phoenix Group Careers | Our People | Commercial Partnerships | Jonathan Hocker Image.jpg

My Career
Life Story

Jonathon Hocker, MI Analyst.

A balance between my work life and home life is really important to me. So, as well as the chance to work for a large financial business, I was attracted by the convenient transport links, on-site facilities and the fancy building.

Phoenix does everything it can to remove any barriers to working here. The free top-end, gourmet-style lunches cooked on-site for staff are excellent and there’s a company bus that shuttles staff from the office to the train station. This gives me a unique opportunity to earn a decent salary and still catch the 4.55pm train home every day.

Phoenix Group Careers | Our People | Commercial Partnerships | Emma Goodwin Image.jpg

My Career
Life Story

Emma Goodwin, Head of Procurement.

I was attracted to the Phoenix Group because it was a large, successful company based in the Midlands, offering opportunities to grow. It’s an exciting place to work, with continuous development opportunities, and there’s something to look forward to every day. Operations is incredibly fast-paced and gives you the chance to really make a difference.

It’s the people and the diverse culture that really make it a great place to work. Not to mention the fabulous location and the on-site facilities.

Phoenix Group Careers | Our People | Commercial Partnerships | Sian Bowen Image.jpg

My Career
Life Story

Sian Bowen, Senior Relationship Manager.

My role’s very varied because, although there’s a cycle of tasks that must be done, a lot of my role involves problem-solving to support outsource partners or internal teams. This means I get to interact with a wide range of people. Because each day’s different, you’re continually learning.

Phoenix is a rapidly changing organisation, which offers plenty of opportunity to get involved in project work, helping shape the future of the organisation and developing new skills. It’s challenging and demanding work in a friendly environment, where your hard work is recognised and rewarded.

Phoenix Group Careers | Our People | Legal and Governance | Jordan Morris Image.jpg

My Career
Life Story

Jordan Morris, Operational Governance Consultant.

The company does a lot for the local area and, with all the volunteering you can take part in, you feel like you’re making a difference to the community. They also encourage flexible working, so the work/life balance is good. The location’s great too, with fantastic facilities.

Since joining Phoenix, I’ve had many opportunities to develop my career and have taken each and every one of them. Nearly five years on and I’m still really enjoying myself and continuing to develop my career.


MI Analyst, Phoenix Group

Analysing the relationships Phoenix has with various outsourcers.


Marketing Operations Coordinator, Wolfram Research

Analysed the value of marketing events and led ad-hoc projects.


Account Executive, Vax Ltd

Supported sales teams, implemented a new sales data tracking system.


Expert Complaint Handler, RBS Group

Investigated, resolved and managed complaints to a high quality.


Customer Service Advisor, RBS Group

Provided quick and helpful customer service on a variety of issues.


Head of Procurement, Phoenix Group



Purchasing Manager, Phoenix Group



Head of Supply Chain, Carillion Plc

Led supply chain for Aviva Building Claims collaboration.


Purchasing and Supply Manager, Jeyes Ltd



Senior Buyer, Royal & Sun Alliance Plc



Purchasing Manager, HSBC PLC



Purchasing Manager, Dyson Appliances Limited



Buyer, CompuAdd Computer Group Limited



Junior Buyer, Hozelock PLC



Youth Training Scheme - CH Jones (Walsall) Limited



Relationship Manager, Phoenix Group

Owned and managed operational relationships with OSPs.


Pensions Manager, Resolution/Capita

Managed the integration of a major regulatory change programme.


Complaints Manager, Britannic Management Services

Managed and oversaw expansion of the complaints department.


Contact Centre Manager, Britannic Assurance

Managed a 150 seat in-bound customer service team.


Operational Governance Consultant, Phoenix Group

Monitoring Risk Management Framework reporting requirements.


Relationship and MI Consultant, Phoenix Group

Oversaw AXA/Standard Life relationship.


Outsource Relationship Analyst, Phoenix Group

Supporting Outsourcers in the delivery of their services.


MI Analyst, NFU Mutual

Reporting on the operational progress of Customer Services.


Senior Sales Analyst, Avon Insurance

Reporting on fulfilment, retention MI, and sales SLAs.


Technical Customer Service Representative, Avon Insurance

Liaising with third parties to ensure sales quality.

Latest Commercial Partnerships Jobs

There are currently no jobs within Commercial Partnerships available. Why not search all of our jobs or register for our job alert by email service?

Contact the recruitment team

Contact: Ruth Prosser

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“A very busy and fast paced environment with great staff and management team. Everyone is respectful of people. A good level of socialising, I didn't feel left out even though I was a temp.”

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