How long have you worked for Phoenix?

I started on 29th July 2013, so just over three and a half years.

What was your prior Business Analysis experience before joining Phoenix?

I came through the Graduate scheme at HSBC and did stints as a Business Analyst in Global Change Delivery in Canary Wharf where I worked in an Agile environment adding new functionality to the HSBC website and then the Business Review Centre in Bristol working on projects to review historic regulated financial advice to identify and redress incidences of miss-selling.

Have you received any development to support your Business Analyst role, if so what?

While here I have completed the BCS (chartered institute for IT) “International Diploma in Business Analysis” which was supported and funded by Learning and Development at Phoenix

What are the top three things you would say are the “best bits” about the role?

The level of variety that is inherent to the role. Working as a Business Analyst in a project environment you are never doing the same thing twice. You get to interact with nearly every part of the business, meeting new people and dealing with new subject matter all the time.

You play a key role in helping the business to define what is required from a project and ensuring that their requirements are met.

Having the opportunity to shape and develop the Business Analyst role at Phoenix. The role is still fairly new within the organisation so Business Analysts at Phoenix have an opportunity to shape the ‘operating model’ and demonstrate by example the value-add that Business Analysts can bring to a project.

What kind of activities do you get involved in?

In my day to day role a spend a lot of time working closely with the various project stakeholders (both within Phoenix and with our external partners) acting as the bridge between the project team and the business. I work closely with subject matter experts to elicit and document their requirements and ensure that appropriate solutions are developed and delivered.

I also spend time developing and documenting new or revised operational processes in order to embed project changes into the business. It can be a challenge to get to grips with some of the complicated actuarial subject matter and terminology but it gives you a great opportunity to get out amongst the business and get a holistic understanding of what everyone does and how it all fits together. Beyond the role itself we have a regular Business Analyst forum in which we get together to discuss issues pertinent to us as Business Analysts and look for ways to further develop the Business Analysis proposition within Phoenix.

James Edwardson, Permanent Business Analyst