My experience suggested this was a progressive environment with a positive developmental culture.

Jo Swain, Director of Regulatory Risk


Our approach
to recruitment

What makes Phoenix, Phoenix? The simple answer is great people. People who are brilliant at what they do and always looking to do it even better. People who share our values and match our ambitions. So, you won’t be surprised to hear that our application process is rigorous. But not frightening, we hope – just designed to get the best out of you and show us the real you.

On this page you’ll find a few hints and tips, so you’ll know what to expect and when. They should help you to make the most of the process and do yourself justice.


The recruitment process

Creating the perfect CV

Your CV needs to sell your abilities. So, try to bring your qualities to life by adding some of your character to what you write – your enthusiasm, drive, ambition. Anything, in fact, that highlights what makes you right for the role you’re applying for. Check your profile paragraph is up to date and use it to introduce your skills, strengths, personal qualities and career ambitions.

When it comes to describing your past career, give details of each role, with responsibilities and achievements. Try to keep each description short, but give a few more details about recent roles, as that’s what most employers are really interested in. When you’ve finished, don’t forget to check your spelling and grammar. Also, make sure you haven’t used too much jargon – the first person to read your CV will probably be in the HR team and may not know all the technical ins and outs.

The application process

When you’re applying, the most important thing is to take your time and make sure you've filled in everything correctly. It’s always a good idea to do your preparation by finding out as much as you can about the job and Phoenix. If you're uploading a CV, make sure it's the most up-to-date version.

After you’ve sent us the completed form, we’ll let you know straight away that we've received everything. We'll also tell you the name of the person responsible for the role you're applying for. Then, after the closing date, we'll email you to let you know what happens next.

The interview

Your interview’s a two-way process, to help us both decide if we’re right for each other. Our interviews are designed to assess your behaviours in relation to the role you’ve applied for. We’ll ask you about your previous jobs and how they relate to this one. So, go through the role profile beforehand and relate your strengths to the role. If you can give us real-life examples of how you’ve used those strengths in a previous job, all the better.

In the interview itself, try to take your time, think things through and give an honest answer. If you don't understand a question, just say so. And don’t forget to ask us some questions, too – it's a two-way process after all.

Frequently asked questions

We want to see the real you - and we'll do everything we can to help you relax so that you can perform at your best and show us just what you can do. If at any stage you have a question, don't be afraid to ask.

You can email us at or simply contact the member of the Resourcing Team in charge of the recruitment process.

Do I need a valid work permit?

To work at the Phoenix Group you must have the right to work in the UK. And we'll ask you to provide evidence of this as part of the recruitment process. If you require sponsorship to work in the UK, you'll have the opportunity to declare this as part of your online application.

Can I apply for more than one job?

Absolutely! You can also specify which order of preference each application has. However please be aware that recruitment for each role may move at a different pace.

Why do you monitor diversity information?

You'll be asked to volunteer equality and diversity information as part of your application; this is purely for our diversity reporting purposes, which is anonymised and is not shared with the Recruiting Managers. Further details can be found in our Privacy Policy.

Will you let me know if my application is unsuccessful?

We will, either by email or telephone.

Can I get feedback if I have been unsuccessful?

Given the volume of applications received, we're sorry to say that we can't commit to providing detailed feedback to everyone who applies for a job with us, however if you've been interviewed for a role we'll do our best to ensure we feedback to you on your performance.

How do I contact the Recruitment Team?

If you’ve been in touch with us, your recruitment consultant will have provided you with contact details. If you do have a question that’s not been answered here, please email it to, and we’ll get back to you as soon as possible. Good luck with your job search!

Are you LinkedIn with us?

Chances are you already know someone working for Phoenix Group through your own professional network. If you’re logged into LinkedIn you can see your connections here, they may be able to give you a little insider information on how best to approach an application to Phoenix. And why not keep in touch with us on LinkedIn by clicking the ‘Follow’ button? That way when we share some news, you’ll be among the first to see it.

Phoenix Group Careers | Our Approach to Recruitment | Our Use of Agencies Image.jpg

Members of the Phoenix Group Recruitment Team manning our stand at a local recruitment fair.

Our use
of agencies

We always prefer to be honest. So, to be honest, because we fill the majority of vacancies ourselves, we rarely use recruitment agencies. And when we need to, we contact selected trusted agencies who are on our preferred supplier list.

This means we don’t accept any speculative candidates from agencies who aren’t on our list. If an agency sends us unsolicited candidates, we’ll return their details and may take further action.

If you'd like your recruitment agency to join our preferred supplier list, please email us at We'll keep your details and may contact you, but this doesn’t mean you’ll have been accepted onto our list.

Phoenix Group Careers | Our Approach to Recruitment | Our Use of Agencies Image.jpg

Members of the Phoenix Group Recruitment Team manning our stand at a local recruitment fair.

Glassdoor 3.8

"I am still pleasantly surprised every morning when I come into work."

"Growing company with lots of internal progression."

“There are various excellent events organised by the company throughout the year for staff and family. People are very friendly.”

“Good range of work arising from company acquisitions and projects.”

"The fact we have access to the Senior Management team and are listened to, and have our views taken into account is a massive plus for me."

Indeed 4.1

“A very busy and fast paced environment with great staff and management team. Everyone is respectful of people. A good level of socialising, I didn't feel left out even though I was a temp.”

“The working environment at Wythall is outstanding! Excellent restaurant for lunches followed by a walk to the onsite gym, tennis courts, football pitches or exercise classes.”

“The team are some of the hardest working people I have met.”

“A hardworking but challenging environment brought about by aggressive acquisition strategy.”

"My role was very demanding and diverse."